For municipalities
Manage citizen reports efficiently
Intake, processing and replies in one place. Reports arrive sorted and assigned to the right department — with no manual routing.
Nationwide
Works for every municipality
Melden-App covers all of Germany. Citizens report, and the notice reaches the responsible authority — whether your municipality has joined or not. Unlike island solutions that only work where a town has bought in.
Reachable nationwide
Your citizens never have to check whether their town takes part. They simply report — and it arrives.
Your citizens may already be here
Citizen use doesn't wait for a signature. The app already covers your town today — unlike systems that have to be purchased first.
Joining means control
As a municipality you get the sorted inbox, routing by your responsibilities, and full oversight.
Features
Tools for your administration
Intelligent routing
Every report is automatically assigned to the responsible department by category and postal code — nobody routes by hand. That's the difference from the free state-level reporting tool, where everything lands in one pile.
The system detects duplicates
If three people report the same pothole, Melden-App merges the reports by location, photo and description. Your team handles one case, not three.
Reply without an extra login
Set the status straight from an email reply or via the status link. Note and status stay attached to the report automatically — the citizen is informed, with no contact data to manage.
Multi-user ready
Roles and permissions for your team — from viewer to administrator.
How it works
From report to response
Citizen reports
Photo and location in the app — in under a minute, no account.
AI prepares it
Category, title and description are generated automatically from the photo.
Routing to the department
By category and postal code to the responsible authority.
Authority responds
Set the status, add a note — without an extra login.
Citizen sees the status
The progress appears automatically in the app.
Pilot programme 2026
One year free, for selected municipalities
We're starting with a small number of selected municipalities that we accompany personally at launch.
Twelve months free
A full year at no cost — sorted inbox, automatic forwarding, all administration tools.
We set everything up
No tender, no IT project. We create your departments and postal codes and accompany the launch.
We only ask for honest feedback
What works, what's missing, where it snags in daily work. We ask for nothing more.
Then you decide at your leisure
If it fits, we discuss a fair annual fee. If not, the pilot ends with no obligation.
We accompany every pilot personally and take time for each municipality — which is why we deliberately start with just a few, selected ones.
Interested?
Start with self-registration, or have us show you Melden-App using your own municipality as the example.